Repair Policy
Oriana LaMarca Designs Repair Policy
Each piece of jewelery is a work of art and quality and craftsmanship is our utmost concern. However, jewelry by its very nature is delicate.If you should experience the need for repair on any Oriana Lamarca jewelry item, please email info@orianalamarca.com. Please reference your Name, Address, Order Number and Repair Issue. You will be provided a Repair Authorization Number which must be clearly labeled on the package.
Oriana Lamarca Designs will repair any breakage caused by manufacturer defect within 120 days of receipt of purchase (with proof of purchase) at no charge. Repairs needed after 120 days or deemed to be caused by misuse will incur a repair charge at the customer’s expense. A restringing fee of $10.00 will be charged assuming all necessary beads/charms are present. Repairs needing replacement pieces as well as repairs of all other items will be assessed on an individual basis. Oriana Lamarca does not accept returns on any merchandise that has been worn.
A self addressed envelope with prepaid postage must be shipped through a traceable method such as UPS, Federal Express or Insured Parcel Post and is the responsibility of the customer.
Most repairs will be shipped out within 7-14 days.
Our Repairs Processing Center only accepts repairs for items purchased on orianalamarca.com. Repairs for items purchased at one of our Retailers must be returned through the original point of purchase and cannot be accepted through the orianalamarca.com Returns Processing Center.
Please refer to our Jewelry Care Instructions for tips on how to keep your Oriana Lamarca jewels in tip-top condition!